Verify ID - FAQ

Why do I need to upload documents?
In order to protect both ourselves and our members from fraud, we sometimes ask for members to verify their identity and/or ownership of any credit/debit cards that they have used as a payment method.
Members who verified their identity are more protected from fraud and therefore have increased deposit limits and reduced withdrawal restrictions.

What measures are taken to ensure the uploading process is secure?
To ensure the safety of your personal information we use SSL (Secure Sockets Layer) which provides security and data protection for all network communications and uploads your documents securely.

How are documents kept secure once they have been uploaded?
Once your documents are received, they are stored electronically in a secure environment with highly restricted access.

What type of documents should I send?
You may be requested to send some or all of the following documents:
  1. A copy of a photo ID: you may send either a copy of your Passport, Driver’s License or National ID card. Please ensure that all details, including your name, photograph and signature are visible on the document.
  2. A copy of your credit card(s): a copy of the front and back of the credit card you use as a payment method. You should block the middle eight numbers on the front of the card, and the 3 digit security code on the back of the card copy.
  3. Proof of address: this may be submitted in the form of a utility bill or credit card statement. It should be a recent document, showing your full name at the address registered on your account. If you provide a credit card statement please ensure that you blank out the middle eight numbers of the credit card number.
  4. Notarised documentation: notarised is considered a certified document which is dated, signed and stamped by a Public Notary.
  5. A signed declaration with the details of your recent deposits to . To Generate This Document, Press Here.
If I have more questions, who can I contact?
For any further questions or assistance with your file upload, please contact our Member Support team, 24 hours a day 7 days a week.